October 3, 2017

3 FT Positions | Cary

Come join a winning team!

e-Emphasys is a fast-growing enterprise software company that makes the industry’s leading ERP platform for Heavy Equipment dealerships. These are the guys who sell or rent-out the big yellow machines we see every day on our roads or construction sites. What we don’t always think about are the other big yellow machines in the mining, agriculture, forestry and material handling industries. We help their dealerships improve their performance, too. We are a smart bunch of folks who take great pride in the company we have built together. Today, we are over 250 employees with customers in seventeen countries. We are completely employee-owned, which means we decide what type of company we want to be. That’s pretty cool. We are always on the look-out for outstanding talent to join us on our journey. If you are looking for a true meritocracy where good ideas are championed from any corner, and you can check your ego at the door (but never your sense of humor) we may be the next right home for you. Oh, and we offer a competitive compensation package and a full benefits program – health, dental, vision, life, 401K – to every employee. That’s why so many of our folks have been with us for 10-15 years. We have the happiest customers and employees in the business.

 

eXtend Applications Consultant

Our core ERP platform is called eXtend. However, we also have a suite of additional products that fully integrate into our ERP platform. After careful consideration, we decided to call these eXtend Applications. Our eXtend Applications include our Business Intelligence (BI), CRM, Service Scheduler, ServiceTech, E360, eInspection, and Customer Portal solutions. They are all pretty awesome in helping dealerships improve their business performance.

We are looking for an outstanding consultant to take the reins and be the customer-facing expert for our eXtend Applications. You will report to our North American Director of Consulting. Daily job tasks will include analyzing client business process requirements, and providing solutions with eXtend systems (ERP and extended applications). Collecting and understanding client system requirements, and performing customer GAP analysis. Implementing eXtend systems (ERP, BI, CRM,) as per our unique StepFAST implementation methodology (it’s really good, we get our customers live so much quicker than our competitors). Performing system configuration, data migration and testing. Leading onsite and remote key-user and end-user training, supporting system cut-over and post go-live system operation. Coordinating with our product management teams on solution requirement designs, functional designs and quality assurance. Coordinating with client staff members to manage their expectations with design and delivery aspects (making sure we are all on the same page).

Things You Gotta Bring to The Table:

  • Knowledge of business processes (preferably, Equipment Dealership industry or discrete manufacturing and/or distribution systems).
  • Knowledgeable of software systems design/programming, database structures.
  • A deep and burning desire to learn a new ERP system. Quickly.
  • Experience with Microsoft Dynamics NAV, CRM or other ERP applications.
  • Awesome problem-solving skills, desire to take ownership of issue-resolution and willingness to step up and lead the steps to provide resolutions to clients.
  • Bachelor’s Degree in Engineering or Business Administration.
  • Total professional experience of 10 years, of which 5 years has involved business systems and their implementations.

(Senior) Technical Support Specialist

We are looking for one or more technical support specialists to own the post go-live Customer Experience with our equipment dealership customers. This is a critical role that interfaces directly with our customers and works equally closely with our back-end support organization (escalated support and the development team) in our R&D headquarters. We are seeking candidates with a love of customer engagement, a natural infinity to technology and a couple years of experience in a software support organization. This is a great way to learn an Enterprise Resource Planning (ERP) solution and it is anticipated that high-performers will have the career opportunity to move into our Consulting organization.

Key Responsibilities:

The primary responsibility will be to provide Tier I Functional (Finance, Sales, Rentals, Parts and Services functionality) and Technical (Infrastructure and databases) support to our install base of customers. The Technical Specialist will work closely with our customers to correctly identify and verify the issues in the e-Emphasys ERP system. Issues can be product bugs, specific enhancement requests or areas where the customer requires additional training. The Support Specialist will generate accurate descriptions of the problem and provide the necessary support document to the relevant internal departments. These include Escalated Support, our Consulting organization or our R&D team. The Support Specialist will also help generate a knowledge base and provide information to our customers on their e-Emphasys ERP and e-Emphasys applications solutions. Excellent knowledge of our product will be required (extensive training will be provided) so that the Support Specialist can effectively communicate and update the customer on the issue.

Primary Skills (requirements):

The successful candidate will have a deep understanding of the Support Process and, ideally, a couple years of working in support for an Enterprise Software company. Candidates will have hands-on experience with at least one Ticket Handling software package and excellent Oral and Written communication. We pride ourselves on our teamwork, so great inter-departmental communication and teamwork is required to resolve issues and meet our contractual obligations with our customers. A good ability to triage issues and know when to escalate to the manager of Support. Excellent ability to prioritize tasks and effective time and self-management is required. Open to working different shifts, although this position will initially only cover our North American customers.

Secondary Skills (nice to have):

Additional Knowledge / Experience in the DMS Domain will be an added advantage.

 

Submit resume to:

e-Emphasys Technologies Inc.

Attn: Judy Mizzi, Senior Administration Executive

2501 Weston Pkwy

Suite 101

Cary, NC-27513

jmizzi@e-emphasys.com

 

 

ERP Implementation Consultant  

E-Emphasys is seeking talented and motivated Software Implementation Consultants to join our Professional Services team, installing our industry specific ERP solution specifically designed for equipment dealerships and rental companies.

You will have the opportunity to work in a fast-paced environment managing multiple concurrent projects. Responsibilities include overall project management, business analysis, creation of project deliverables, training, data migration, and project resource coordination. You will work closely with both clients and development team members to achieve client goals. Additional responsibilities may include client training, customer support, program documentation, product testing and demonstration.

It is preferred that the successful candidates are based in our Cary, NC office; however, we will consider remote/virtual candidates. Ability to extensively travel is required, though actual amount will vary by project. This is a full time position with benefits.

Essential Duties:

  • Manage activities to produce successful results on multiple projects simultaneously.
  • Support key project implementation activities such as implementation planning; systems integration; training plan development and execution; procedure development; performance management modifications; business case tracking and realization; user acceptance testing planning and execution.
  • Facilitate the requirements gathering of “As Is” process definition via interactive workshops.
  • Work collaboratively to assess impact of change requests for effort estimation and capacity planning purposes.
  • Support communication of project status to management, implementation team and project stakeholders through regular status reporting and other presentation vehicles.
  • Assist in the monitoring of project-related issues or escalations (of an urgent or high priority nature) and build response strategies and actions to address issues.
  • Support and lead process enhancement initiatives and business requirements definition to drive operational efficiencies and improve the customer experience.
  • Gain expertise in e-Emphasys StepFast Implementation Methodology, understand project charter and customer needs on the project
  • Develop and maintain robust and accurate end-to-end knowledge of business processes and applicable procedures.
  • Ensure our organization is equipped to respond to customer inquiries; design and implement appropriate customer positioning and track/report on operational impacts.
  • Assist with business development related activities including the development of proposals, statements of work, and delivery of presentations.
  • Work with IT project teams and business units to help gather business requirements to aid in the design and development of software applications.
  • Understand the business objectives and processes of current systems. Perform analysis and evaluation of options, alternatives, and system capabilities. Where appropriate, recommend enhancements through the application of technologies, systems and process changes to solve problems or enhance business processes.
  • Understand and meet goals with regard to implementation, revenue, and performance metrics.

Minimum Requirements:

  • Candidates must have experience with Application software or ERP Implementation.
  • The ideal candidate will have a degree in Accounting, Business Management, Finance or Economics.
  • Minimum 2 years software consulting, implementation or project management experience within the relevant business acumen required.
  • Business Process Design and Re-engineering training and relevant experience.
  • The candidate will have day to day contact with clients in a professional environment. Superior communication skills, both written and oral, are mandatory.
  • Comfortable leading a group through discovery workshops and training sessions. Ability to manage and shape customer expectations.
  • Skill in abstracting complex business processes into clear and concise representations.
  • Ability to work within a matrix organization to successfully deliver on multiple projects and initiatives.
  • Understand and navigate clients’ business and discover opportunities to provide additional value through add-ons after initial contract offering.
  • Experience using standard business software including MS Office Suite, and MS Project. Familiarity and experience with Project Management practices.
  • Ability to surface and resolve conflicting requirements and needs with ease.
  • A flexible and adaptable team member in highly fluid environment (comfortably handles rapid and repeated changes in priority and focus).

 

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