Drs. Deale and Lee recognized at ICHRIE annual conference

Cynthia Deale, left, and Jenna Lee

At the recent International Council of Hotel, Restaurant and Institutional Educators (ICHRIE) conference, School of Hospitality Leadership’s Drs. Cynthia Deale and Jenna Lee were recognized for their submission to the Journal of Hospitality and Tourism Cases (JHTC). Their submission, “The Case of Hazel Hollow Lodge: Focusing on Employee Recruitment and Retention,” was recognized as the 2022 JHTC Highly Commended Paper.

About the submission

This case describes the employment situation at an inn in the mountains of North Carolina in the United States. The inn used to do well at recruiting and retaining employees. Still, recently it has had issues regarding the recruitment, training and development, satisfaction, and retention of the labor force at the inn, particularly with the onset of the COVID-19 pandemic. The dilemma is that while the inn needs to recruit and retain employees to keep operating effectively, no one on the staff has the time or ability to address the labor issues. Therefore, a consultant has been invited to address the issues to try to identify possible solutions to the current and persistent challenge of attracting and retaining qualified people to work at the inn.

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